Contact Us

We set out our service commitments and the steps you can follow below.

Contacting our support team

For questions about products, orders, delivery, returns or payments, contact us using the details below.

Privacy and accessibility enquiries

You can use the same contact details to raise a privacy concern, request access or correction of personal information, or ask for help accessing product and order information.

What to include

Please include your order number and the email used at checkout when asking about an order. Do not send complete payment card numbers by email or telephone.

Delivery and return help

For delivery questions, include the order number and any tracking reference. For returns or exchanges, contact us within 30 days after delivery. We provide a prepaid return label or equivalent free return method for approved requests.

Business address and returned parcels

The address below identifies our business contact location. Contact us before mailing a return so that we can provide the correct return destination and free shipping instructions. We do not represent this address as a walk-in retail shop.

Contact details

Email: velmakeesling1914@xhpwahr.com

Business address: 1250 Burnaby St, Vancouver, British Columbia, V6E 1P9, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).